Get in Touch With Us
This is the page to use when you want to reach the editorial team behind US Online Casino Sites. We publish research-based reviews of US online casinos, and a large share of the corrections we make each year start with a reader email. Write to us at [email protected] and a person will read it.
One thing to settle first, because it saves people time: we are an independent comparison and review publisher, not a casino operator. We cannot see your account, release a pending withdrawal, verify your ID, reinstate a bonus or reverse a self-exclusion. For anything touching your money or your account, the operator's own support desk is the first stop, and the state regulator is the escalation route. We explain both below.
Where to send each type of message
| Your situation | Who to contact | What to include |
|---|---|---|
| A payout figure, bonus term or rating on our site looks wrong | Us, at the editorial address | Page URL, the line in question, and the source you are comparing it against |
| Your withdrawal is delayed or has been declined | The casino's support team first | Account email, transaction reference, dates, and the reason you were given |
| The casino has not resolved your complaint | The regulator in the state where the casino is licensed | The operator's final response and your full correspondence trail |
| You want a topic covered — payout speed, RTP, verification | Us | The specific question you could not answer elsewhere |
| You are worried about your own or someone else's gambling | A support service — see the section below | Nothing. Those lines are confidential and free to use |
Corrections: what we will act on
Our pages carry a fact-check date — the current one is Sep 26, 2026 — because casino terms move. A welcome offer can change its match percentage, its wagering requirement or its cashout cap without notice, and state availability changes as regulators license or delist operators. If you find a gap between what we publish and what an operator's terms page says today, tell us which is which and we will re-verify.
We distinguish three things in our copy and we ask readers to do the same when flagging an error: confirmed information we have verified against an operator or regulator source, casino advertising we are reporting as advertising, and open questions we could not resolve. An advertised withdrawal window is not a measured one, and our editorial ratings are our own assessment, not aggregated customer reviews.
Questions about the casinos we rank
Readers writing about our highest-payout shortlist usually want the same thing: which headline offer is actually reachable. The three below draw the most mail, so here is what we tell people before they write.
Raging Bull — 410% up to $10,000 plus 50 free spins
It sits top of our list because the headline match percentage and ceiling are the largest of the deposit-match offers we cover, which is what most people searching for high payouts are hunting. The practical question is the one readers email about: a match of that size almost always arrives with playthrough attached to deposit plus bonus, a maximum bet while the bonus is live, and an expiry date. Its limitation is straightforward — a $10,000 ceiling only means anything if you deposit enough to reach it, and the wagering attached to a four-figure bonus balance is proportionally large. Read the offer terms on the operator's own page before you deposit, and check the cashout cap in particular.
Magician Bet — 101% No Wagering
This one is on the page for the opposite reason. The match is modest, but "no wagering" is the single term that changes the math on payouts more than any headline percentage, because bonus funds convert without a playthrough hurdle. If your question is "what can I actually withdraw", this is the structure to compare everything else against. Its limitation: a 101% match will not produce the balance a 400% match can, and no-wagering offers commonly carry their own caps on maximum win or maximum qualifying deposit. Confirm both before you judge it against the bigger numbers.
Slots of Vegas — 375% bonus plus 50 free spins on Cash Chaser
Included because the free spins are tied to a named title rather than a floating pool, which makes the spin value easier to pin down than a generic "50 spins" line. Readers ask us about the spins more than the match. The limitation is that game-specific spins lock your winnings to that title's mechanics and RTP, and spin winnings frequently carry separate wagering from the deposit match. Treat them as two offers stapled together, not one.
Beyond those, the shortlist runs through Uptown Aces at 600% for new players, Card Crush and Zumba Cards on sweepstakes-style coin rewards, BetUS at 200% up to $4,000, Amazon Jackpots, Slots and Casino at 500% up to $2,500 across three deposits, and Bets.FM with a crypto-denominated 225% match and 225 free spins. Every one of those is subject to the operator's terms and to whether it is available where you live. If you email us asking which is best, our honest answer is that it depends on your deposit size and on the wagering requirement, not the percentage.
How we are funded, and what that does not buy
Some links on this site are commercial. If you open an account through one, US Online Casino Sites may earn a commission at no extra cost to you. That arrangement does not decide rank order, ratings or what we write about an operator's weaknesses. If you believe a review reads like it was bought, say so in an email and point to the passage — that is a complaint we take seriously and answer directly.
Money questions we can and cannot answer
We get a lot of mail about deposits and payouts. We can explain how these mechanisms generally work in the US market and what to check; we cannot look up your balance or quote a fee for your specific account.
- Getting money in. Licensed US operators commonly support debit cards, ACH bank transfer, online banking, prepaid play+ cards and cash at a partner cage. Credit card deposits are restricted by many issuers and by some states. Minimum deposits are usually modest, but the minimum that qualifies for a welcome bonus is often higher — check the offer terms, not the cashier page.
- Getting money out. Withdrawal method is frequently tied to deposit method for anti-money-laundering reasons. Expect a minimum withdrawal amount, a per-day or per-week limit, and a pending or reversal window before funds leave. E-wallets are typically quickest once approved; bank transfer and check by courier are slowest.
- PayPal. Availability varies by operator and by state. Do not assume it is there because it was there at another site.
- Fees. Most regulated operators absorb standard payout costs, but some charge for repeat withdrawals inside a short window, and your bank may add its own. Ask the operator in writing.
- Verification. Expect KYC — government ID, proof of address, sometimes proof of payment method ownership. Larger or unusual balances can trigger source-of-funds checks. Completing verification before your first withdrawal rather than during it is the single most effective way to avoid a delay.
If a payout has stalled and support is not moving, keep every reference number and screenshot. That record is what a regulator will ask for.
What the sites we cover actually offer
Questions about game libraries are common, so briefly: the operators on our list run slots, including progressive jackpot titles where the pooled prize grows across players; table games such as blackjack, roulette and baccarat in RNG form; and, at many sites, live dealer rooms streaming those same table games with a human dealer. Return to player is the long-run theoretical percentage a game returns, volatility describes how lumpy those returns are, and random number generators are what make RNG outcomes independent. Payout-focused readers usually want high-RTP table games and low-volatility slots, but no RTP figure predicts a session.
Several of these brands also run adjacent products alongside the casino. BetUS, for instance, is known for sportsbook betting, which uses odds and settlement rules rather than RTP, and poker rooms where you compete against other players and the house takes a rake. Card Crush, Zumba Cards and Amazon Jackpots use sweepstakes coin models — a promotional currency structure that works differently from a cash deposit and has its own redemption rules. Bonuses, limits and payout terms rarely carry across between a casino wallet and a sportsbook or sweeps wallet, so read each product's terms separately.
Who may play, and which regulator hears your complaint
You must be 21 or over for most US online casino products and physically located in a state that permits them. There is no single federal license for online casino play. Federal law sets the outer boundary, and individual states decide whether to authorize online casino gaming, who may be licensed and what protections apply. A site accepting a US sign-up is not the same thing as a site being authorized to serve players in your state — check the operator against your state gaming authority's published list of licensed operators before depositing.
Where a state does license online casinos, that state's gaming regulator is the body that handles unresolved player complaints, and operators are required to give you a final written response before you escalate. Ownership matters too: knowing which company holds the license tells you who is actually answerable. We note ownership where it is verifiable and say so plainly where it is not. For readers who have arrived here looking at UK-facing alternatives instead, we cover that separately in our guide to casinos outside the GamStop scheme, which operates under an entirely different regulatory framework.
If gambling has stopped being fun
Email us about content by all means, but please do not wait on our reply if you need help. Licensed US operators are required to offer deposit limits, loss limits, session reminders and self-exclusion, and state regulators run exclusion programs that cover every licensed operator in the state at once. Blocking software on your phone and computer is a useful additional layer. The National Problem Gambling Helpline is available around the clock on 1-800-522-4700, by text and by chat, and it is confidential. Gambling is entertainment that costs money; it is not a way to earn income or to fix a financial problem, and no casino can guarantee a payout.
What happens after you write
- Your message reaches the editorial inbox and is read by a member of the team, not an autoresponder.
- Corrections and factual challenges are checked against operator terms and regulator records before we reply, which can take a few business days.
- We aim to respond within two business days, longer when a claim needs verification.
- Where we got something wrong, we amend the page and update its fact-check date.
We do not publish reader emails or pass your details to the operators we cover. If you would rather your message stayed off the record entirely, say so at the top and we will treat it that way.
Ready when you are — [email protected]. Include the page URL if your question is about something we published; it gets you a faster and more useful answer.